Terms of Service

1. The Service

OutReview is a software-as-a-service platform that helps local businesses track their Google review standing against nearby competitors, distribute branded review-request links and QR codes, manage staff review-collection programs, and collect private customer feedback. The Service is provided on a subscription basis per business location.

2. Accounts and eligibility

You must be at least 18 years old and authorized to act on behalf of the business you register. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

3. Subscriptions, billing, and renewals

• Paid plans are billed in advance on a recurring monthly basis through our payment processor, Stripe. Pricing is shown at sign-up and on your billing page.
• Your subscription renews automatically each billing period until you cancel. You can cancel at any time from your in-app billing page; cancellation takes effect at the end of the current paid period.
• Except where required by law, payments are non-refundable. We may change pricing on a prospective basis with reasonable notice.

4. Acceptable use and review compliance

Review platforms (including Google) and consumer-protection regulators impose rules on how reviews may be solicited. You agree to use the Service only in a manner consistent with those rules. In particular, you will not:

• Offer, request, or provide any incentive that is conditioned on a customer leaving a positive review, a specific star rating, or a particular sentiment. The Service is designed to reward the act of asking for a review — never the content or rating of any review.
• Filter, gate, or suppress customers based on how they are likely to rate you. The Service always routes customers to Google and offers the private-feedback path alongside, never as a screen.
• Solicit, post, or incentivize fake, deceptive, or non-genuine reviews, or reviews from people who are not bona fide customers (including your own staff).
• Use the Service to harass customers, send unsolicited messages in violation of anti-spam laws, or contact people who have not consented or who have opted out.

You are solely responsible for your review-collection practices and for complying with the policies of Google and any other platform you use, as well as applicable laws such as Canada’s Competition Act (and equivalent consumer-review rules in other jurisdictions) and applicable anti-spam and privacy legislation.

5. Customer data and outreach

When you upload or enter customer contact information, you represent that you have a lawful basis and any required consent to contact those people for review requests through the channels you select. You must honor unsubscribe and opt-out requests. We act as a processor of that data on your behalf; see our Privacy Policy for details.

6. Intellectual property

The Service, including its software, design, and branding, is owned by Merged Media and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the content and data you submit; you grant us the rights needed to operate and provide the Service to you.

7. Third-party services

The Service relies on third parties — including Google (listing and review data), Stripe (payments), and email/SMS providers — to function. Your use of those features may be subject to the third party’s own terms. We are not responsible for third-party services or for changes to their data or availability.

8. Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee any particular increase in reviews, ranking, or business outcome. Review counts, competitor data, and pacing projections are estimates based on third-party data and may be delayed or inaccurate.

9. Limitation of liability

To the maximum extent permitted by law, Merged Media will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim arose.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. On termination, your right to use the Service ends; we may delete your data after a reasonable period.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in the app. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email support@outreview.ca.